WILMINGTON, DE — Quavo, Inc. has named eight financial institutions and technology companies as winners of its second annual ...

Old National Bancorp ('Old National”) has been named the recipient of the 'Customer Confidence Award” as part of Quavo’s 2nd annual Trust in Banking Awards for 2026. The award recognizes the bank with ...

Efficiency Excellence Award – ADP (Two-Time Winner) A repeat honoree, ADP is recognized for its exceptional operational ...

Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in customer interactions.

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

Businesses can reduce costs and improve CX by improving FCR rates. However, the report notes that a high FCR rate may mask underlying problems. “If the business had been handling live calls that were ...

Our last “First Call” of 2025 features some inflammatory quotes from a former Steeler about Aaron Rodgers’ decision-making. We’ll see a first in AFC North history at Acrisure Stadium on Sunday between ...

Monday’s “First Call” has Bill Cowher’s idea for the Pittsburgh Steelers to beat the Baltimore Ravens on Sunday night. Gambling odds are out on that AFC North showdown. We check in on Lamar Jackson’s ...

Add Yahoo as a preferred source to see more of our stories on Google. When you buy through links on our articles, Future and its syndication partners may earn a commission. His guitar playing have ...

Customer escalations represent some of the most critical moments in any call center operation. They are high-stakes interactions that can either salvage deteriorating relationships or cement customer ...

The feature is getting a wider rollout on older Pixel devices that don’t support Google’s AI-powered Chat Notes feature. The feature is getting a wider rollout on older Pixel devices that don’t ...