The First Minister said the Welsh Government was waiting for a copy of a scathing hospital report recently leaked to ...
“Product expertise is mission-critical to excellent customer service for companies with complex, interconnected products, and yet it remains one of the most challenging capabilities to deliver ...
Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...
The enterprise AI revolution has arrived, but the results tell a sobering story. While 74% of companies grapple with achieving meaningful value from their AI investments, the 26% that succeed share a ...
On November 10, 2025, the US Department of Justice (“DOJ”) announced the first corporate Foreign Corrupt Practices Act (“FCPA”) resolution of the second Trump Administration. This resolution is ...
The UN Environment Assembly in Nairobi gavelled the resolution on artificial intelligence and environment, but removed mentions to AI’s water and power use Visitors view racks for data servers, GPUs ...
TNA Impact confirmed the new number one contender for Frankie Kazarian’s TNA World Title at Final Resolution. On TNA Impact, Frankie Kazarian had a heated backstage confrontation with JDC. The segment ...
LiveCheck™ introduces a breakthrough capability: allowing AI agents to pause a live conversation, request human approval, and return seconds later with an informed, policy-aligned decision. It is the ...
Smartz Solutions: More than just a CCaaS platform. When international brands look for the best places in the world to deliver exceptional customer service, South Africa is no longer a hidden gem. It ...
University of Queensland researchers have captured the first high-resolution images of the yellow fever virus (YFV), a potentially deadly viral disease transmitted by mosquitoes that affects the liver ...
For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same. Customers wait, repeat themselves and navigate disconnected systems that ...
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