Businesses can reduce costs and improve CX by improving FCR rates. However, the report notes that a high FCR rate may mask underlying problems. “If the business had been handling live calls that were ...

Retell AI has emerged as the AI voice platform of choice for fast-growing companies that need to scale their call center operations. The company launched in 2024, and grew to $40M ARR in 2025. Retell ...

Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, has been named a ...

Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in customer interactions.

What looked like a temporary dip in residential HVAC sales is increasingly appearing to be a longer-term shift toward repairs ...

Efficiency Excellence Award – ADP (Two-Time Winner) A repeat honoree, ADP is recognized for its exceptional operational ...

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

As global enterprises rethink customer experience at scale, India’s BPM sector is entering a new phase, one where voice quality, consistency, and intelligence are no longer operational add-ons but ...

Beyond the bot: How AI is helping business delight customers, improve compliance, mitigate riskBy Kelvin Brown, Customer Operations Executive at TelvivaIssued by TelvivaJohannesburg, 22 Jan 2026 ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

EVANSVILLE, Ind., Jan. 22, 2026 (GLOBE NEWSWIRE) -- (NASDAQ: ONB) – Old National Bancorp (“Old National”) has been named the recipient of the “Customer Confidence Award” as part of Quavo’s 2 nd annual ...

AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.