Chief Minister Neiphiu Rio inaugurated a women-only Business Process Outsourcing centre under JSW Shakti Foundation in ...
From Capacity to Credibility and Depth The next chapter of CX outsourcing will be won by providers and clients who ...
The Silicon Valley investor says India must shift from selling hours to building AI products if it wants to stay relevant.
You hear different variations of the same story: a former business process outsourcing (BPO) agent now selling snacks online; ...
Wake up, Philippines. There is a structural shift already reshaping telecommunications work across the region and Australia’s Telstra is an eye-popping example. From 2024 to 2026 Telstra has cut more ...
Jain told Moneycontrol that enterprise AI requires integration across client and internal systems along with responsible-AI layers, even as automation improves productivity in select functions.
A day after Anthropic, the US-based AI giant behind the Claude LLM models, formally opened its first India office in Bengaluru, it took another significant step—partnering with Indian IT services ...
From a $250 startup to a $283 billion industry, Indian IT survived Y2K and the dotcom bust. Can it survive AI? Here's why the ...
At a time when Kenya faces tightening fiscal space, rising public debt obligations, constrained private-sector credit, and ...