On Jan. 19, Bruce Meyer lost his wife of many years. He found Kathy unresponsive in a chair at their home and immediately ...

The call came in just before midnight: a young man’s voice, somewhat rattled, telling a 911 operator he’d just seen a man streaked with blood on the side of a country road, staring back blankly in the ...

The 911 operator who took that call is now apologizing, and under an agreement to not use his name, the operator calls what happened in excusable and wrong. The mission of Firehouse is to educate and ...

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a nationwide staffing and funding crisis. Across the country, emergency call ...

HOUSTON -- A former 911 operator is accused of hanging up on emergency calls. Crenshanda Williams used to as a Houston Emergency Center 911 operator. Court records show the 43-year-old was charged ...

BROWARD COUNTY, Florida (WABC) -- A 911 dispatcher in Florida is being disciplined for failing to answer the phone. People tried calling in a medical emergency, but the phone just rang and rang and ...

Latisha called 911 and whispered into the phone to talk to the dispatcher while trying going unnoticed by the active shooter. “She was yelling at me, saying, ‘Why are you whispering? You don’t have to ...