Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in customer interactions.

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN), provider of the leading CX intelligent platform, today announced enhancements to its integration with Zendesk Talk Partner Edition (TPE) that ...

SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, has announced it is the first translation partner to ...

These new Zendesk AI Agents reason, learn, and adapt to even the most complex inquiries, providing customers with real resolutions. Upgraded AI Agent Builder is a dynamic platform that allows ...

“By integrating with Zendesk’s latest technology, we’re providing support agents and customers with more enhanced, seamless experiences,” said Scott Black, RVP, Business Development at Five9. “The ...