Add Yahoo as a preferred source to see more of our stories on Google. Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about ...

No one likes to hang on the phone waiting for assistance; when the issue at hand is vital, such as maintaining your Social Security retirement or disability benefits, the stress and aggravation can ...

JEFFERSON CITY, Mo. — As millions of Medicaid recipients face the potential loss of health coverage for the first time since the coronavirus pandemic, state call centers are getting inundated with ...

Missourians in need of help accessing public benefits saw wait times for the state’s long-overloaded call center increase in the final months of 2023. The average hold time for the state phone line ...