AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern offer scalable, ...
Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...
WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...
MOUNTAIN VIEW, Calif., June 9, 2025 /PRNewswire/ -- Level AI, a leader in customer experience AI, today announced the launch of Naviant, a next-generation AI virtual agent built to deliver truly human ...
Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...
A critical AI security vulnerability, dubbed “BodySnatcher,” highlights how the growing power of AI agents within workflow ...
Artificial Intelligence (AI) has become a transformative force across various industries, and banking is no exception. The emergence of AI agents—intelligent virtual assistants powered by natural ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback