Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. But despite its buzz, the metaverse is still very much in its ...

Sophie AI is designed specifically for the service industry to handle any type of interaction, with the ability to understand visual, voice, and text and deliver automated service without compromising ...

AI ensures consistent service delivery, reduces human error, and provides actionable insights for improvement. Organizations that adopt these solutions report higher productivity, improved ...

Rochester Gas & Electric and New York State Gas & Electric recently announced the graduation of their first class of 33 virtual customer service employees, who will help with billing issues and reduce ...