Xbox employees have been testing a virtual chatbot that can help with support queries and game refunds. Xbox employees have been testing a virtual chatbot that can help with support queries and game ...

Although colleges have tested different ways for chatbots to help students for years, new artificial-intelligence tools can allow chatbot use to go further, giving students more-personalized support ...

The next phase of consumer interaction with AI technology will move far beyond chatbots, according to a panel of AI experts speaking at CES on Monday ahead of its official Jan. 7 kickoff. AI agents, ...

Glendale-headquartered California Credit Union has announced the launch of “Georgia,” a new virtual chatbot designed to deliver fast, intelligent and secure support to members 24/7. Named in honor of ...

India upgrades the Indian Culture portal with curated knowledge sections, an AI chatbot, and virtual tours of historic sites, ...

Forbes contributors publish independent expert analyses and insights. Anisha Sircar is a journalist covering tech, finance and society. In this photo illustration a virtual friend is seen on the ...

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...