Globally, market dynamics are evolving as telecom carriers reorient toward software-based offerings, while hyperscale cloud providers and specialized vendors compete to deliver advanced, ...

The potential for cloud communications providers to impact the telephony cost structure has been a point of discussion for the last five years, further illustrated by the $10 Zoom Phone offer shown at ...

In preparation for the Cisco, Microsoft, and Zoom comparison session at Enterprise Connect, Brent Kelly, president and principal analyst at KelCor, and I met with each of the companies for a detailed ...

Routing voice over WANs has been touted for nearly 10 years but mainstream businesses have only recently begun to reap the benefits The potential savings from using wide area networks (WANs) for ...

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.

As we continue to hear for plans by the service providers to discontinue POTS (plain old telephone service), the question of whether the traditional telephone will soon become obsolete is looming on ...