Muskan Fnu Receives 2025 Global Recognition Award for Advancing Telecom Customer Experience and Operational Efficiency

Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...
CNET

IBM unveils customer service telecom software

IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...
Nasdaq

Seven in ten businesses want simplified customer experience from telecom providers

Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...
Finextra

How to increase customer base in telecom industry?

In today's highly competitive telecom industry, expanding your customer base is both an art and a science. While traditional marketing strategies play a significant role, the integration of modern ...
CRM Buyer

Telecom Customer Service: The Wrong Things Stay the Same

I started writing about service as an editor for Telephony Magazine back in the last century — well, 1996, if you want to be specific — but it might as well have been in the days of hula hoops and big ...
Business Wire

Customer Lifetime Value Prediction: A Sure Shot Method to Predict Churn Rate, Reduce Customer Attrition Rate, and Maximize Retention for Telecom Companies | Quantzig

LONDON--(BUSINESS WIRE)--A global customer analytics and advisory firm, Quantzig, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of ...