When you run a small business, you have to contend with consumer queries and complaints that may pertain to such issues as faulty products or service breaks. You must develop an action plan so that ...

Forbes contributors publish independent expert analyses and insights. Hessie Jones is a strategist, entrepreneur and investor covering AI This article was written in collaboration with Taylor ...

A detailed look at O-PAS™ Standard, Version 1.0 Process automation end users and suppliers have expressed interest in a standard that will make the industry much more open and modular. In response, ...

“Tell me and I’ll forget; show me and I may remember; involve me and I’ll understand.” - Ancient Chinese proverb Over the past 20 years the democratisation of the workplace has seen businesses ...

Effective communication is a connection between people that allows for the exchange of thoughts, feelings, and ideas, and leads to mutual understanding. This exchange is evidenced when a speaker sends ...