It is, arguably, a reality of the human condition: We tend to ignore the patterns of the past when we’re looking for a fresh start. In software pricing, I’ve observed that this is often all too true.

In times of crisis, some of the worst parts of our human nature can surface—and raise prices sky-high in the hopes of capturing more revenue. These are all examples of situational pricing, the ...

Software pricing is moving to outcome-based models. Users and vendors need to agree on success metrics. The nature of software engineering work is evolving. In the year ahead, your relationship with ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Artificial intelligence is everywhere and in every business. In numerous industries, these tools can offer significant benefits to companies. For example, in the hospitality industry, these tools can ...

It’s been a long time since Salesforce helped change the world of technology by claiming it was going to end software. Its model of selling access to a managed service that was hosted on the cloud ...