ShoreTel Enterprise Contact Center is increasingly being used by large organizations who have a need to service more customers – these days in whatever channel the customer choses to use, whether it's ...

Company pushes well beyond inbound voice with new cloud offering, ShoreTel Connect Contact Center. Being the contact center geek that I am, my news alerts focus on the latest and greatest customer ...

Now, not only can UK customers purchase, deploy and manage ShoreTel systems onsite, they may also choose to have those solutions delivered from the cloud by partners as a subscription service. The ...

ShoreTel, a provider of phone systems and unified communications solutions, today released a new version of ShoreTel Enterprise Contact Center. To meet the requirements of large customers, ShoreTel ...