Sears - once known for quality products and service - is struggling with dissatisfied customers who complain about almost-new appliances that cease to work, weeks waiting for repairs and repairmen who ...

CHICAGO (CBS) -- The Sears bankruptcy is making a lot of customers nervous. They're worried warranties and gift cards are worthless and pending refunds won't be paid. CBS 2 Investigator Dorothy Tucker ...

Refrigerators are not part of my regular beat, but in the name of one more example about just how bad customer service is in our day and age, I just had to share this with you. Last night while on a ...

When you buy something from a retailer's website, it's natural to assume the retailer will also take responsibility for the customer service and returns. But one Sacramento, Calif., woman recently ...

A home warranty is the best way to protect the systems and appliances you use every day. Depending on the plan you choose, your home warranty covers damage to your kitchen appliances, HVAC, septic ...