High satisfaction levels increase client retention over the long-term, growing their investments with you and referring business to your practice, Sherise Mercer explains. It is clear that highly ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

ClearlyRated's client and employee satisfaction survey platform helps B2B firms measure client satisfaction, reduce customer and employee attrition, build online reputation, and differentiate on ...

When it comes to employee satisfaction, culture is key. At the company I founded, we’ve learned a thing or two about cultivating a strong one. We’ve been fortunate to be named one of Ad Age’s “Best ...

TROY, Mich., October 28, 2025--(BUSINESS WIRE)--As the broader financial services industry is pushing to deliver more personalized, digital-first experiences, the annuities industry is struggling to ...

Every business and customer is unique, but there are some universal ways to delight customers across all industries and services. There was a time when the cliche, “The customer is always right,” ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

...doing excellent work is merely the price of entry for competing in today’s environment. Lawyers often assume that providing excellent legal advice is enough to satisfy their clients, and that ...

Forbes contributors publish independent expert analyses and insights. I cover Customer Success, customer support and SaaS. It is 6 to 7 times more costly to attract a new customer than it is to retain ...