James has a passion for how technologies influence business and has several Mobile World Congress events under his belt. James has interviewed a variety of leading figures in his career, from former ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

The federal government is committed to modernizing its IT footprint to increase productivity and security, leverage data as a strategic asset, share quality services, and improve the citizen ...

With the new Slackbot, Salesforce focuses on personalization, tailoring interactions to individual work styles and ...