Expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. In today’s retail environment, consumers expect more than ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Tailoring product descriptions, marketing campaigns and ...

Retail media growth. Retail media has grown into a $128 billion industry, expected to surpass TV advertising. Customer experience impact. Irrelevant ads clutter ecommerce pages, which decreases ...

For years, retail companies feared their brick-and-mortar stores risked being starved into oblivion as larger and larger numbers of consumers opted for the ease and convenience of online buying. Now ...

How do you attract new customers, create the loyalty to keep them, and maximize their lifetime value? This is what keeps retail leaders up at night. In retail, everything is about the customer, and ...

Every retail customer has experienced frustration: long hold times when reaching out for support, representatives who don’t have access to customer purchase history, the need to repeatedly explain ...

Apple, Design within Reach, Haier, Kay Jewelers, Pottery Barn, Room&Board, Wayfair, West Elm and Zegna all received the highest designation of an overall customer experience leader in the recently ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

Retail is experiencing a transformation on the scale of a once-in-a-century shift, fueled by the power of edge AI and breakthrough technologies that are redefining what's possible for the industry.

In an uncertain economic environment in which overall consumer financial health, total deposits, annual household income and total investments are declining, retail bank customer satisfaction is on ...