About two-thirds of consumers consider return policies when choosing retailers and say that return policies “at least ...

A growing number of big-name retailers are quietly charging customers to return online purchases — a shift that industry watchers say now affects roughly three‑quarters of stores.

In October, the National Retail Federation and Happy Returns published a report called the 2025 Retail Returns Landscape. The report found that 72 percent of stores now charge a return fee to ...

It's always hard to know exactly what to get the people in your life - whether it's your significant other or your coworker at that White Elephant party. Sometimes you take a big swing and it's a hit, ...

Deadlines for holiday purchase returns are fast approaching. 2 News Oklahoma's Cathy Tatom listens to and shares what you ...

Retailers want to minimize returns. That's because even when a returned item can be resold or returned to a vendor, doing either of those costs money. It takes manpower to process returns, and ...

GREENSBORO, N.C. — "Many retailers extend their return windows around the holidays. Most offer 60 days. If you have a store card, you might have more time like 100 days. COSTCO doesn't have a time ...

Retailers are bracing for "returnuary" as post-holiday returns are projected to exceed $800 billion nationwide this year. Major brands like Macy’s, Kohl's, and Best Buy are now charging restocking or ...