Gone are the days when customer support agents are required to sit side-by-side. Remote work has become the norm for many support teams, and COVID-19 has only cemented what many companies have known ...

The world of customer service has changed. What used to be in-person and onsite transactions has evolved into interactions via chat or phone. These are more convenient for the customer as they get ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

As I am working on the lists of remote job leads most days of the week, I come across a ton of companies I've never hear ...

In today's post, we're listing ten of the top Fortune 500 work from home companies. So if you're looking for a job with ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...