You may have heard butler service touted as a perk in some of the world's best hotels. After all, part of the joy of travel is indulging in luxuries you don't get at home, like having a daily ...

Picture this: you finally settle into your lounge chair overlooking your resort’s infinity pool and you realize you forgot your sunscreen in your bag. A bag that’s back in your hotel room, all the way ...

With travel slowly recovering in the midst of the pandemic, there is tremendous pent-up demand and consumers are looking for discerning experiences. The hospitality industry has been ravaged by ...

CHICAGO—Every day at 5 p.m., a hush falls over the lobby of The St. Regis Chicago. That’s when Deidre Dukes wheels her champagne cart forward and the atmosphere shifts. Guests pause mid-conversation.

More often than not, ordering room service is the last resort for a number of reasons; namely due to poor food quality and inefficient service, which results in hotels losing out on a significant ...