Your customers are your central focus, and you need to be able to communicate how they want. It is common knowledge that your customers care about user experience, and an unhappy customer will leave ...

Editor’s note: this is the second in a two-part series. Read Part One here. Last week, we discussed how to tie mobile and social profiles to the customer lifecycle in order to deliver the right kind ...

In business terms, a channel is how you sell — or intend to sell — your goods or services to your target audience. Many companies sell through multiple channels. For example, you may sell on your ...

The study results were collected, compiled and analyzed from a 2013 second quarter poll with over 300 respondents – a mixture of call center executives, directors and managers. Their input painted a ...