The past few months have seen a number of high profile mass-layoffs from tech firms like Google, Microsoft, and Amazon. In each case, these layoffs are purported to stem from the need for ...

There are many important things you can do to ensure you’re managing customer expectations as well as possible. From investing in the right tools and software to setting realistic expectations and ...

The pandemic has created some “cultural angst” among consumers who are more anxious about the trustworthiness and delivery of services. As customers get more used to doing everything remotely — from ...

According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.

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Clearly, there has been no shortage of analysis, if not handwringing, on how to manage the expectations of the generations ...

The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...