Arkadi Kuhlmann is annoyed by banks. He thinks that it’s ridiculous for customers to pay so many fees. That it isn’t too much to ask for a real person to pick up the phone when you call the 800 number ...

In May, ING is celebrating a quarter of a century since it launched a new telephone- and later internet-only bank in Europe. This is the closest that it will come to celebrating the birthday of what ...

The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...

ING is Betting on the Human Element in Digital Wealth As private banking evolves in Europe, ING is carving out a distinctive approach that combines digital innovation with personal guidance. Treon ...