Self checkout was sold as the future of retail, a frictionless way to grab groceries and get out the door. Instead, a surge ...

At a grocery store in Dorchester, a “worst case scenario” took place at the self-checkout machines. “A member was intervening when a light was flashing and the customer ended up trying to steal and ...

We’ve all been there: You’re ready to buy your items in a supermarket or store and head to the self-checkout machines to complete your purchase on your own, only for the kiosk to cause trouble when ...

More shoppers are stealing from self-checkouts and what they're taking may surprise you. In a new study by Lending Tree, 27% of respondents admitted to stealing something from the self-checkout ...

Imagine an invention that is worse at what it does than humans, threatens jobs and increases the potential for crime. You might think it would go nowhere fast. In fact, the supermarket self-checkout ...