A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

InvGate Service Desk is a feature-rich, ITSM-level help desk solution that offers top-notch workflow capabilities and easily customizable SLA rules. InvGate Service Desk is a help desk tool that ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Microsoft commenced a new help desk service today, called "Answer Desk," that appears to be aimed at consumer users. Answer Desk is described as "new service" in a Microsoft blog that was posted today ...

Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly’s ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It’s still the information technology (IT) dark ages despite portal, help desk toll-free ...

Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...

New York, United States , Nov. 01, 2022 (GLOBE NEWSWIRE) -- The Global Help Desk Outsourcing Market Size is projected to grow at a CAGR of 4.2% during the forecast period, 2021 -2030. as per the ...

Alan Joch has been an independent business and technology writer for more than a decade. His expertise includes server and desktop virtualization, cloud computing, emerging mobile applications, and ...