For health insurance enrollment call centers, the Open Enrollment Period (OEP) is one of the most demanding times of the year. And preparation is everything. Success depends on how well teams handle ...
ALBANY, N.Y. (NEWS10) — With the enrollment period for health care in full swing, hundreds of workers who handle calls about Medicare and the Affordable Care Act plan to strike, including some people ...
Katherine Charles’ workdays are relentless. She’s one of thousands of call center workers who help Americans find suitable health insurance as part of the Affordable Care Act, or ACA. Charles spends ...
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