Monday was a great day for Dave Karp, the founder and patriarch of a mini-empire of San Francisco hardware stores. Karp turned 96 that day and spent it visiting the family-owned Cole Hardware stores ...

The other day, I got a note from a longtime reader (I won’t reveal their name as it might be embarrassing for them) about a hardware upgrade to a NetWare server. In a large network, with many servers, ...

After over two decades working in product development, I can say with confidence the hardest lessons are rarely learned in textbooks, project plans or postmortems. Instead, they are learned the ...