HMRC is failing taxpayers in their hour of need as its customer service suffers ahead of the self-assessment deadline. More than 12 million are expected to submit a tax return this year, but as of Jan ...

Millions risk being slapped with £100 fines if they are unable to file accounts before the end of January deadline - even if it is through no fault of their own.

HMRC has come under fire after its customer service hotline forced taxpayers to wait on hold for 'up to an hour' and even cut ...

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Reasons you don't need to file a tax return include those who pay automatically via PAYE, those who have earned less than ...

Add Yahoo as a preferred source to see more of our stories on Google. Sir Jim Harra has spent 41 years at HMRC and been its chief executive since October 2019 The chief executive of HM Revenue & ...

The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM ...

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The MP for Taunton and Wellington, Gideon Amos, has demanded the launch a hotline for pensioners, after new figures revealed that more than 80 million calls to HMRC have gone unanswered over the last ...

A National Audit Office (NAO) report, looking at HM Revenue and Customs’ customer service, has found that the move to digital services has failed to ease pressure on traditional services, such as ...