QSR Web

Frontline first: Connecting employee and customer experience for stronger results

Every customer experience starts with your employees. When their voices are heard, supported, and understood, customer ...
Business Wire

WorkJam Partners with Aware to Give Enterprise Customers Greater Insight into Frontline Employees’ Priorities, Needs and Concerns

MONTREAL--(BUSINESS WIRE)--WorkJam, the world’s leading digital frontline workplace, today announced that it has partnered with collaboration intelligence platform Aware to provide WorkJam’s ...
KTLA

goHappy Announces Strategic Growth Investment from Pamlico Capital to Accelerate Innovation in Frontline Employee Engagement

RICHMOND, Va., July 22, 2025 /PRNewswire/ -- goHappy, the leading provider of innovative frontline employee engagement tools, today announced it has received a significant growth investment from ...
Hosted on MSN

What wellness programs should retailers offer frontline employees?

A recent university study finds frontline workers, such as cashiers and retail clerks, prefer free meals and events — including happy hours or company picnics — as wellness perks over health benefits ...
The Business & Financial Times

Customer experience is leadership in action

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...