Mike Tarallo pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service ...

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When you purchase an appliance, a manufacturer’s warranty acts as a promise from the manufacturer that the product will live up to expectations. Any additional appliance warranty, whether from the ...

Instead, Frigidaire stranded you in a vortex of false promises and botched diagnostics.   I like the way you documented ...

Q: I bought a Frigidaire column refrigerator for my remodeled kitchen four years ago. Its compressor failed two years later, which cost me $700 in labor despite a parts warranty. My refrigerator just ...