Employees build great companies, and they tend to know what to do to reinvigorate them. When faced with challenges, the natural response may be to call in a consultant. No offense to consultants—I've ...

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Imagine Jo: Everyone in Jo's life recognizes her as an outstanding problem solver. She's the type of person who seems capable of almost anything. Jo excels at intuitive problem-solving. Over her life, ...