Southwest Airlines said it would refine its boarding and baggage policies after some early complaints from customers in the wake of sweeping changes in January.

(NEXSTAR) – The back-to-front boarding process, adopted by multiple major airlines amid the coronavirus pandemic, is “substantially worse” at preventing the spread of COVID-19 than the traditional ...

(NEXSTAR) – Southwest Airlines rolled out major changes last week, ditching its longstanding open seating policy and unveiling a new boarding process. As I waited for my turn to board a Southwest ...

Imagine a future where you board an American Airlines flight without a gate agent scanning a boarding pass. That could be your reality during your next trip at DFW International Airport, where the ...