Managers of enterprise community portals — whether they are internal or external facing — are rarely in charge of a digital transformation project. But they are on the front lines of such changes and ...

Digital transformation is a necessity for many businesses. But so many of these efforts fail due to a lack of change management. Companies of all types and sizes are investing heavily in the ...

You wouldn't provide new software to users without proper support. The case must be made that you can't do the same with social environments. It's not a skill that's been widely understood until quite ...