Nearly 2 in 5 consumers prefer pausing over canceling, “proof that control and choice keep subscribers loyal,” Recurly found.

Why selling high-value tires is difficult for dealers and how education, empathy, and process help overcome price resistance.

As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

What makes customers return to businesses they love? This question has fascinated me throughout my career in customer service. Recently, my team and I surveyed over 1,000 customers to uncover exactly ...

For the CEO, emotional intelligence is not optional; it is the difference between a customer who feels valued and one who ...

Personalization builds loyalty. Shallow segmentation isn’t enough. Customers expect relevant experiences that reflect who they are and how they interact with your brand. AI improves retention. AI can ...

Rob Amezcua is CRO at Forescout Technologies with over 28 years of proven success in cybersecurity sales and complex deal negotiation. After nearly 30 years in cybersecurity sales, I’ve seen this ...