AUSTIN, Texas--(BUSINESS WIRE)--Lifesize®, a global innovator of immersive enterprise communication solutions, today announced the launch of CxEngage Video, a new native video solution for cloud ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. This article is more than 4 years old. Four years ago I spoke ...

STAMFORD, Conn.--(BUSINESS WIRE)--A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Let me begin with this: if you’re not using video to create ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...