Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals. More companies see customer success initiatives as a growth driver versus ...

While most corporate departments or functions understand the fundamentals of how to scale their particular operation and many have adopted growth plans, customer success is one of the few that often ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Shreesha Ramdas Customer ...

As the downturn starts to bite and every dollar matters more, many CEOs are asking the same question. How should I wrangle a constricted company budget to outlast 2023? For subscription businesses, ...

ATLANTA--(BUSINESS WIRE)--Cognosos – a leading provider of real-time asset location solutions – today announced the appointment of Greg Carter as the company's Vice President of Customer Success. With ...

Integrated Control Technology (ICT) has promoted Damon Standish to Vice President of Customer Success and Laura Berga to Vice President of Customer Operations as part of the company’s continued focus ...

The Customer Success Summit in Chicago takes place November 19–20, 2025, at Swissôtel Chicago. The event brings together senior professionals in customer success to explore how teams can deliver value ...

BlackLine, Inc. has announced the expansion of its Bengaluru, India office, which marks a significant step in its global growth strategy and commitment to enhancing customer support. This new ...