HORRY COUNTY, S.C. (WMBF) - Customer service skills are essential for a number of careers, and Horry Georgetown Technical College is now offering a new program designed around those skills. Whether it ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

Liveops Recognized with Stevie Awards for Customer Service Training Scottsdale, United States - January 31, 2026 / ...

A company's customer service department is often the first (and sometimes the only) personal contact a customer will have with a business. This point of contact establishes your business image in the ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

When organizations take stock of which practices do the most to boost or protect the bottom line, customer loyalty programs should be near the top of the list. Industry logic says that it typically ...

A customer loyalty program shouldn’t focus on your brand preferences — it should be all about the customer. Omnichannel loyalty programs can be one of the most successful tactics for boosting revenue ...

United Airlines passengers can now get contact-free help at certain airports. On Tuesday, the airline announced that it has launched “Agent on Demand,” a virtual customer service program that’s ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is a difference between a repeat customer and a loyal ...