FRESNO, Calif. (KFSN) -- Almost everyone has had to deal with customer service -- to question a bill, request repairs, or return merchandise. And as the Consumer Reports National Research Center ...
Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?
Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically ...
It all started simply enough. I dialed my son’s phone number, something I’d done hundreds if not thousands of times before. But instead of connecting, I got an automated message, “Customer not in ...
CONSUMER REPORTS - Almost everyone has had to deal with customer service—to question a bill, request repairs, or return merchandise. And as the Consumer Reports National Research Center discovered, ...
In the heat of a South Florida weekend, I found myself in an all-too-common customer service nightmare: no water, no solution and a representative hiding behind that dreaded phrase—"It's our policy." ...
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