Businesses are finally giving customer service the attention it deserves. While customer service has always been important, it’s vaulted to the forefront of business strategy, and for good reason.

From the Forrester Research report, "The Path to Customer Experience Maturity" Not so long ago, many companies never heard of the term “customer experience.” Now, it’s as commonly discussed as, say, ...

MELBOURNE, Australia, Oct. 28, 2020 /PRNewswire/ -- Zendesk, Inc. (NYSE: ZEN) today released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies in Asia Pacific ...

Accepting the challenge of delivering great customer service needs to start at the very center of any business with the deliberate decision to unify diverse, disparate legacy systems around the ...