The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Excellent customer service is the backbone of any successful business and can help keep you top of mind for those looking for your products or services again. While providing good customer service ...

A customer service interaction can often be a make-or-break opportunity for a company. Initiated usually because of a failure to meet expectations elsewhere in the customer journey, customer service ...

To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...

Is your customer service stellar most of the time, until it falls apart when confronted with an angry, upset, or disappointed customer? If so, it’s because you don’t have an effective service recovery ...

Dealing with a mobile carrier’s customer service is among most people’s least favorite activities. First you navigate your way through an automated phone tree, responding to a robo-voice that often ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is the most reliable aspect in predicting a company's performances in both ...

CHICAGO (CBS) – Lately, a rash of CBS 2 viewers have reached out about their battles with banks. In some cases, their fights spanned a year or more to get their money back after a dispute. Then, ...