Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with healthcare, but the first to release a specific plan. The pledges follow rising public anger and ...
Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in customer experience across ...
Even as the nation’s hospitals and health systems continue to battle with Medicare Advantage programs over reimbursement rates, customer satisfaction with Medicare Advantage plans is significantly ...
Customer Experience Chasm Grows between Highest- and Worst-Performing Health Plans, J.D. Power Finds
TROY, Mich.--(BUSINESS WIRE)--For employees enrolled in commercial health insurance plans, the quality of their overall healthcare experience is largely dependent on the insurers with whom their ...
We independently evaluate all of our recommendations. If you click on links we provide, we may receive compensation. Yasmin Ghahremani is a full-time Associate Editorial Director at Investopedia, ...
Value-based care (VBC), driven by the Centers for Medicare and Medicaid Services (CMS), has emerged as a cornerstone for redefining the customer journey—creating a profound shift in the insurance ...
Opinions expressed by Digital Journal contributors are their own. In the current industry landscape, healthcare systems across the globe are evolving toward more responsive and data-driven models. The ...
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