Net Promoter Score may be easy for companies to gather and assess, but it does a poor job of predicting customer retention. “The problem with customer satisfaction surveys,” a sales manager once told ...

Effective leaders establish a comprehensive business plan and define strategic objectives to manage their operations. By measuring and analyzing customer satisfaction, you can ensure that any ...

We are driven by customers, we react to feedback, and we build organizations to interpret this feedback into market-driven solutions and products. In a perfect world, right? We have different ...

Standard customer satisfaction measurement programs assess customer satisfaction levels with your company's solutions and services. Good satisfaction analyses also gather insight about customer ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

Most multichannel merchants know why customer satisfaction is important. It is understood that satisfied customers are more likely to make repeat purchases, shop more often, spend more money, and ...

Ask any call center manager about their top objectives and you will get answers like, “Provide world-class customer service” or “Delight our customers.” The focus on customer satisfaction is driven by ...

It’s easy to calculate the overall profitability of your company, but do you know how profitable each client is? The trick is knowing which clients are your cash cows and which clients drain time, ...

MSPs can harness AI technologies to gain deeper insights into positive and negative feedback from their customers, according to system integrator Cloudbakers. Cloudbakers, a system integrator focused ...

As we come to the end of 2024, RFIDJournal writers and experts who contributed their knowledge are taking both a look back at this year and what is ahead in 2025. This entry is from Anton Timashev, ...

Opinions expressed by Entrepreneur contributors are their own. Happy customers make for a happy business owner … and on the other hand, unhappy customers can really bring you down. If you’re a ...

Ask any call center manager about their top objectives and you will get answers like “Provide world-class customer service” or “Delight our customers.” Customer service is often the primary point of ...