Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

Just about everyone has a story about a customer service experience. Some were so spectacularly good or bad that they take on a life of their own as they are repeated by many people with no connection ...

The wise Benjamin Franklin once said: "Lost time is never found again." Our time is precious, and spending it waiting for a contact center agent to find the information needed to resolve an issue is ...

Tidio achieves top resolution rates with its AI agent Lyro - averaging 64% and peaking at 90% in AI customer support automation. Tidio blends human interaction and AI, excelling in customer service ...

How AI is reshaping customer experience by enhancing effort, resolution, retention and more — leading to a new era of engagement and efficiency. A group of customer experience (CX) and artificial ...