AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

In the ever-evolving world of customer service, Google’s Contact Center AI (CCAI) is revolutionizing the way businesses interact with their customers. This innovative platform offers human-like, ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines leaving room for improvement NEW YORK-- ...

As AI agents take autonomous action across the customer journey, CCOs must shift from managing tasks to governing outcomes, trust and strategy. Chief customer officers face a unique challenge in 2026.