Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 percent higher), ...

This week at the annual Forrester B2B Summit in Austin, company vice president and principal analyst Amy Bills shared four principles of behavior that allow customer-obsessed companies to grow revenue ...

Customer obsession is heralded as a virtue in business. From Jack Bogle, who was passionate about democratizing investing for Vanguard Group account holders, to Jeff Bezos, who signaled a “relentless” ...

Awards recognize companies and leaders that align their organizational efforts around customers’ needs and deliver seamless experiences across channels Nomination criteria for Forrester’s Customer ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom announces Customer Obsession Day, a first-of-its-kind event to showcase the latest innovations in customer service and support, including best practices and ...

At Amazon, “Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.” That ...

CIBC and a senior leader from AT&T to be honored at CX Summit North America for exemplifying customer obsession “This year’s Customer Obsession Awards winners embody strong commitment to improving ...

Just as 95% of people believe they are above-average drivers, plenty of companies think they put customers first. Most are fooling themselves, says Chris Stutzman, principal analyst at Forrester ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom, an applied AI company that helps organizations hire faster, develop better and retain longer, today announced Customer Obsession Day, an annual streaming event ...

This year’s award winners, Brenntag and e&, will be recognised at CX Summit EMEA Brenntag, a global leader in chemicals and ingredients distribution, has been selected for embedding customer obsession ...

All companies should be obsessed with their customers, but only 15 percent actually are, according to Forrester Research vice president and principal analyst Shar VanBoskirk. Customer obsession is a ...