Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you ...

The post Verizon Outage Prompts FCC to Collect Customer Complaints appeared first on Android Headlines.

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

An appeals court will decide if further cuts can be made to the CFPB, a key agency tasked with protecting consumers ...

NIPSCO has responded to widespread customer complaints about increased electricity and gas bills following meter replacements ...

Here’s something most small business owners have probably never considered: Customer complaints don’t have to be considered a problem. In fact, they can be a tremendous source of goodwill and business ...