Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Call centers are having trouble meeting consumer expectations, and they're also challenging ...

Tech company customers are often like Fight Club—they don’t want to talk about vendor relationships! This presents a problem for those of us who wish to source and use customer names, profiles, and ...

The marketing and communications landscape has transformed dramatically over the past decade. Today’s consumers – whether at home or on the go – are bombarded with messaging across countless channels.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

Two things in life are guaranteed: death and taxes. If we could add a third thing, it would be that a car dealer is going to pay someone less for a car than they could sell it for on their own. To ...

Three studies examine how consumers, enterprises, and marketers are changing communication expectations in a hybrid print and digital world. FAIRFIELD, N.J., Dec. 9, 2025 /PRNewswire-PRWeb/ -- ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

If you’re a marketer at an energy or water company, you could be forgiven for thinking customers are only interested in brand utility. The clue is in the sector name, after all. But even in an ...

Bulletin: ...WIND ADVISORY REMAINS IN EFFECT UNTIL 1 AM EST SATURDAY... * WHAT...West winds 20 to 30 mph with gusts of 40 to 50 mph. * WHERE...Portions of central and ...