In conducting research at my company, which offers workflow management and process software, we found that many business owners and managers say they don’t have time to create automated processes and, ...

There is no end to the process of reducing labor, saving time, making better use of ecommerce fulfillment center space and reducing costs and errors. To be competitive, flexible and survive in these ...

To build a self-sustaining business, it’s crucial to focus on documenting only the critical processes. This ensures that your efforts are directed towards what truly drives value for your company.

Several correspondents wrote to add a critical bit of advice to At wits end, who was having some trouble instituting strong processes in his IT organization. The missing advice, which I strongly ...